Glevum after care

Here at Glevum we pride ourselves on both the high quality of the products that we install and of the installation itself. We hope that you will enjoy many years of trouble free use of your doors, windows or a conservatory. On the rare occasions where a problem does arise we want to make it as easy as possible for you to contact us and notify us as a problem.
You can contact us in a couple of different ways:

  1. By calling our dedicated Service telephone number – 01452 760007. Please note that when all our service engineers are busy the line will divert to a line where you can leave a message and you will be called back.
  2. In person by speaking face to face with a member of our staff e.g. one of our fitters/sales person/designers.
  3. When you raise an issue with us we will endeavour to contact you within 48 hours of you making contact (weekends and bank holidays excluded).

However you contact us it will help us to locate your information more quickly, if you can provide us with your Contract Number, which can be found on your Guarantee document. It would also be helpful if you could leave a brief description of the problem, including whether or not your property is secure (as we will endeavour to prioritise such cases).

Once we have received details of your problem, in almost all instances the next stage will be for one of our Service Managers to contact you to arrange a mutually convenient date and time to visit your property. The survey will usually result in one of two outcomes. If the problem and repair is covered by the guarantee, any parts will be ordered and another date set for an engineer to return. If the problem falls outside the guarantee (either due to the nature of the problem or the length of time since an installation i.e. outside guarantee) then currently we will not be able to help you with your service requirement due to the effects and after-effects of the Pandemic..

In the unlikely event of us not being able to resolve any issue to your satisfaction you should write to our Managing Director, Glevum, Broadoak, Newnham on Severn, Gloucestershire GL14 1JF.

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Satisfied Customers

"The whole experience was far less stressful than we anticipated. The Team (Gavin and Luke) worked efficiently, quickly and were careful to maintain the COVID precautions. We were impressed with their professionalism and the speed at which they completed the job. Basically, an excellent service which we can happily recommend to our friends!"

T Robson (Gloucester) - April'21

"The whole process from start to finish has been so much more straightforward and efficient than I was expecting. Top class company and I am delighted with the quality of the windows, workmanship and care and attention to making it all happen so smoothly. Wish we had got the windows changed years ago!"

H Saunders (Gloucester) - April'21

"From my initial enquiry to the first visit by Mr Rose all was carried out extremely promptly & professionally... Matt & Scott have done a super job and I am very pleased with how my new bay windows look. I would not hesitate to recommend GLEVUM."

B Pickstock (Cheltenham) - March'21

"Excellent - very professional and courteous. The work was carried out to a very high standard. They kept all surrounding area covered to minimise dust etc. We had a couple of hiccups but they were rectified immediately and the after care cannot be faulted. Timing keeping was spot on. I would definitely use them again and would not hesitate to recommend to others."

L Longley (Gloucester) - March'21

"I was very satisfied with my experience. Having dealt with a number of other local and National companies I felt that Glevum’s quote was competitive and I preferred dealing with them."

J Knox (Gloucester) - Feb'21

"Excellent product and service."

R Gurney (Tewkesbury) - Jan'21

0800 33 22 55 9:00am - 5:00pm Mon-Fri, Currently Closed on Sat